Policies

Backorder Policy

Occasionally a backorder will happen, even with our large inventory. In situations like this, we make every effort to fill the backorder as soon as possible. If the backordered item happens to be part of a larger order that has already been shipped to you, we’ll pay the handling on that backordered part. It is very important to us that you are completely satisfied with your entire order, every time. If you have any questions about your order, please contact us.

WARRANTY

Purchasers understand and recognize that all parts and equipment, inventory and services manufactured and/or sold by us are exposed to many and varied conditions due to the manner in which they are installed and used. Purchasers and our store consciously desire to make their own bargain, irrespective of any court decision, and purchasers agree upon good faith and in consideration for being allowed to purchase from our store said parts or services. Purchasers expressly acknowledge and understand that we do not make any affirmation of fact or promise to purchase which relates to said parts, inventory, or services that becomes part of the basis of the bargain with purchasers. Nor do we make, or cause to be made, as a part of the basis of the bargain with purchasers any description or affirmation of fact concerning any sample or model of racing parts, and equipment inventory or service. As further consideration for purchasers using our racing parts and equipment any and all inventory and services, purchasers acknowledge that due to the differing conditions and circumstances under which all equipment and parts are installed and used, purchasers are not relying on our skill or judgment to select or furnish the proper part or equipment. Purchasers expressly affirm that they are relying upon their own skill or judgment to select and purchase suitable goods. We makes no warranties whatsoever, expressed or implied, oral or written, to purchasers. There is no warranty of merchantability made to purchases. We further exclude any implied warranty of fitness with respect to racing and equipment, any and all inventory, and service. It is expressly understood and agreed between purchasers and us that as part of the bargain between us and purchasers, and in consideration of doing business with each other, all purchasers take, select and purchase said racing parts, equipment, any and all inventory, or services from us “as is” and with “all faults” and we shall always provide purchaser with a full and complete opportunity to examine, at purchasers’ leisure and convenience, any racing parts, and equipment, any and all inventory or services when purchaser contemplates purchasing from us. If, and in the event that purchaser expressly or implied cause representation, or statements or affirmations of fact contrary to this disclaimer of all warranties, expressed or implied, than purchaser agrees to indemnify and hold us harmless by any purchaser. Purchasers understand and agree that no officer, director, employee, or salesman of our store has any authority to make any statements contrary to the terms of this agreement. On the contrary,we disavow any statement contrary to what is herein above written.

Please contact (815) 722-5401 if you believe you have a defective item.

SHIPPING

Please make sure we have your shipping address accurate and complete on your order to ensure the quickest possible delivery time. Our goal is to ship all orders within 1-2 business days. Remember, all custom and made-to-order parts require additional lead-time for delivery. We ship UPS Ground to all 48 contiguous States. Air Freight is used to Alaska, Hawaii and Puerto Rico. Depending on your parts requirements, we may need to choose to ship some products from our fulfillment center in the Midwest. All shipping charges are based on the total weight of your order and you will only be charged one low delivery price. Common Carrier/Truck Shipments may be required for domestic shipments for oversized, overweight and items require special handling. If this is the case, we will call you to schedule your delivery. IMPORTANT NOTE: Please be home in these cases at the scheduled time of delivery as re-delivery may apply to re-deliver.

Parcel Damages in Transit – inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier.

Shipping Rates:

$0.01 – $24.99                         $4.95

$25.00 – $99.99                        $9.95

$100.00 – $249.99                    $11.95

$250.00 – UP                            $12.95

PLEASE NOTE:

UPS package travel times are based on business days!
This means that packages travel on Monday through Friday ONLY, not on Saturday or Sunday (except for Next Day Saturday Delivery, for which there is an extra cost). If you place your order before 12:00 p.m. EST on Friday and your shipment has a scheduled delivery time of two days it will arrive on Tuesday. If you place your order before 12:00 p.m. EST on Saturday, Sunday, or Monday and your shipment has a scheduled delivery time of two days it will arrive on Wednesday.

Sales Policy and Payment Options

Payments may be made with Visa, Master Card, Discover, or American Express. We do not accept C.O.D orders. In order to promptly process your order, please provide us with the correct billing information for the credit card you are using. Please provide the name as it appears on the credit card as well as the billing address for that card. Should there be a P.O. Box and Street address, please submit both addresses. Failure to provide the correct information will result in a delay in shipping your order. You will be contacted via telephone for additional information if we can not confirm security information. We apologize for this inconvenience but this measure is taken to ensure that no card used at our shop is flagged of fraud.

Sales Tax

We charge sales tax to customers that reside in our state of Illinois.

At this time we do not ship internationally.

Return Policy

You may return new, uninstalled items within 30 days of delivery for a refund. Items must be in their original condition and returned in their original packaging, packed inside another box. We’ll also pay the return shipping costs if the return is a result of our error.

You must return all items included with the part you are returning. Returns that are missing small items (such as gaskets, bearings, pulleys, etc), will not be accepted.

You must contact us before making any returns to get a return authorization number.

• If you are returning and item because of an error made by you, the customer, a 15% re-stocking fee will be imposed upon the cost of the item being returned. (NOTE: Turbo Kits are subject to a 25% re-stocking fee)
• If an error was made by Winner’s Circle Online, no re-stocking fee will be imposed. The return/exchange must be shipped prepaid by the customer. Upon receipt of the item, Winner’s Circle Online will reimburse the customer for shipping costs.
• Items must be returned in the original packaging, packed inside another box (so that they may be re-sold).
• Items must be in their original condition and not have been installed at any time or they will not be accepted.
• All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
• We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss.
• We cannot accept returns on custom or special ordered parts.
• Heavily damaged items not caused during shipping transit, or exchanges beyond 30 days of original order date will not be accepted.
• In the event an item is damaged from shipping, a claim must be filed through UPS via Winner’s Circle Online. You must contact us first in order to file a claim.

How do I make a return?

Please contact our Customer Service Department (815) 722-5401 to make a return and receive a return authorization number. All returns must be authorized before being sent back to us.

How do I return a “drop-shipped” item?

Some items which are drop-shipped directly from the manufacturer may be returned directly to their warehouse. Again, the item must be in its original packaging and you must contact our Customer Service Dept. before you send it back so that we can arrange for the return. In most cases you will be given a Return Authorization # and in some cases a name or department to Attn: the package to. A 15% restocking fee will be accessed upon the item(s) being returned once they have been processed.

Refunds and Exchanges

When will I get my refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How will my refund be given?

All refunds for orders paid with Credit Cards will be credited to the same card in which you placed the original order with. Orders paid using money orders, bank checks, personal checks or wire transfers will be refunded by a business check.

Exchanging a Broken or Incorrect Item

If you placed your order online, it’s always helpful if you have your Order # and email address that you used when placing your order handy.

My parts arrived broken, what do I do?

You will need to contact our Customer Service Dept. (815) 722-5401  Please have the Part # of the part that is broken ready to give to our Customer Service staff.

I received the wrong parts, what do I do?

You will need to contact our Customer Service Dept. (815) 722-5401  Please have the Part # of the wrong item that you received, as well as the correct Part # that you need, ready to give to us.

I ordered the wrong part and need to exchange it!

You will need to contact our Customer Service Dept. (815) 722-5401  Please have the Part # of the wrong item that you ordered, as well as the correct Part # that you need, ready to give to us.

Packing and Sending Your Return

How do I need to package my return?

All Items must be returned in the original packaging, packed inside another box (so that they may be re-sold). Packages will not be accepted for return if they are not packaged properly. You also need to include the Return Authorization # (RAN#), and any Department or Name given to you by our Customer Service Dept. Make sure that this RAN# and Dept/Name is marked clearly on the outside of the box.

How should I ship my return?

We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss. All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.

Shop with Confidence at our online store. We understand your concerns about online security and maintain rigorous standards to ensure your personal information is safe when you shop with us.

Your information is safe. Neither your name nor anything about you is sold or shared with any other company.

Privacy Policy

The following is our policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.

Information we collect and how it’s used

– Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

– Other Information We Collect
When you purchase a product we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.

We also collect e-mail addresses to inform our customers that we received the order, and to send notifications of special offers and promotions.

– About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

– Secure Shopping
We use an SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

– Disclosure of Information Policy
We never make your e-mail address available to any other company or organization. If you supply us with your postal address, you may receive periodic mailings. If you do not wish to receive such mailings, please let us know by calling or writing us using our contact form.
If you have supplied us with your postal address, we do not share your name and address with any companies.

– Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us.